Terms of use
Covers secondfriend.in, the public website. Last updated 9 September 2026.
The short version. This website describes Second Friend and lets institutions get in touch. Using the counseling service itself happens on the app and is covered by its own terms. Second Friend is not an emergency service.
What this covers
These terms apply to secondfriend.in — the pages you are reading now. Signing in, booking a session and talking to a counselor all happen on app.secondfriend.in, which has its own terms that you agree to before any session takes place.
Not an emergency service
Second Friend does not provide crisis intervention and cannot respond to emergencies. Nobody is monitoring this website for people in danger. Sessions are booked with a counselor and there can be a wait, so this is not the right place to turn in an emergency.
If you are in crisis, call Tele-MANAS on 14416 — free, 24/7, most Indian languages — or the Vandrevala Foundation on 1860-266-2345. If you are in immediate danger, call emergency services on 112.
Not medical advice
Nothing on this website is a diagnosis, a treatment plan or medical advice. The descriptions of anxiety, academic stress, loneliness and the rest are written to help you recognise something, not to tell you what is wrong with you.
Who can use Second Friend
- Access comes through your institution. Once it has a licence, any student with that institution's email address can sign in.
- Students do not pay. The institution covers the cost.
- Use the email address your institution issued to you, and do not sign in as anyone else.
- If your institution is not signed up, there is nothing here for you to sign in to yet — but the crisis numbers above are open to anyone, always.
Contacting us as an institution
The enquiry form is for institutions considering Second Friend. Sending it puts you under no obligation, and we make no commitment about pricing or timelines until we have agreed something in writing.
Availability
This is an early-stage service. The website and the app may change, move or be unavailable without notice, and anything described here as planned may change before it ships.
Content on this website
The text, design and code belong to Second Friend. The student quotes are illustrative and composite — they are not transcripts of real sessions, and no real person is identified anywhere on this site.
Contact
Questions about any of this: support@secondfriend.in.
Second Friend is not an emergency service. If you are in crisis, call Tele-MANAS on 14416 — free, 24/7, most Indian languages — or the Vandrevala Foundation on 1860-266-2345.